You willWorkaround. Set up Agent Chat Configure AgentDocumentation Find detailed info about ServiceNow products, apps, features, and releases. Additional Information. Users might experience of getting frequent out of memory errors or browser window crashing, when using the Agent Workspace inside Chrome 32-bit browser. Set up HR Service Delivery Agent Workspace so that your agents can engage with your employees, answer questions, create cases, and resolve issues. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. Loading. In next experience UI we have workspace menu and workspaces are listed under it. The page updates to show the list with the selected column. A case is a means of capturing the details of a service, project, transaction, or response to customer requests. There's more content available only to authenticated users. Skip to page content. Service Agents and Operators enabling seamless flow of incidents, problems, changes, and alerts to predict and resolve service degradations. * - Support and Troubleshooting >Simone9. When a record is opened from Agent Workspace is possible to see the following messages: Release or Environment. Go to agent. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. You can check out the Docs release notes for items not covered in this article. Service Operations Workspace is available with these ServiceNow products. . On Agent workspace "My Lists" , the list saved with name "%" is not displayed and list actions on that list are also not displayed. Service Operations Workspace. This API is exposed to client scripts, also known as page scripts. Deliver engaging, personalized experiences for all users. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. Agent Workspace loads slowly the first time a user tries to access it. Cause. Set the refresh rate interval for the reports or indicators. Create and customize workspace pages with a single builder. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Go to any Madrid Patch 4. Dig deeper into Dynamic Translation. Skip to page content. The San Diego release is no longer supported. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater. The solution combines the strongest industry-adopted, government-approved encryption standards with flexible key management. There might be a need to display more than 5 if a service channel record has more thanOnce the plugin is activated, it introduces a new snc_internal role and adjusts ACLs (access control list) to use that role which includes REST API access rights which is what the graphQL calls probably lose access temporarily. When viewing a related list associated with a record in Agent Workspace, the number of records shown does not match the related list for the same record when viewing the record in UI16. In Agent workspace, 'Additional Comments' is visible as default input option on form load and user need to select 'Work Notes' from dropdown manually. Partner Grow your business with promotions, news, and marketing tools for partners. App Engine Studio creates a Workspace that is edited from the Workspace. In Agent workspace clicking the Resolve UI Actions sets state to "Closed" instead of "Resolved"If you drilldown on a counter widget on the Agent Workspace homepage, taking you to a list of records, the list does not refresh the record count when one of them is altered such as to take it off theAPI provides methods that you can use when developing client scripts in the UI Builder. Developer Build, test, and deploy applications. Support Manage your instances, access self-help, and get technical support. Sign in for. In the Happening Now section, note how many incidents are open P1 incidents. This examples creates a simple agent-assist component to search articles in kb_knowledge table. About. Take action easily with the latest data at your fingertips. The finished agent assist component will. ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt! in ITSM blog 06-07-2023; Need help on CI selection based on Callers value in Agent workspace in ITSM forum 06-02-2023; Custom Business Rule is not working in Service Operations Workspace. The app enables service desk agents to promptly manage. If not please check the global field for each template. . Explore the Agent. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. The User-Agent string was set to ServiceNow/1. Tap into the power of the Now Platform ® and our single data model for instant insight. Configure a page with the relevant components to create an Analytics Center. g. Skip to page content. Cannot remove (contains role) agent_workspace_user from itil Steps to Reproduce Log in to an affected instance Go to the role of "ITIL" Go to the Contains roles related list Select Edit From the slush. Skip to page content. How search works: Punctuation and capital letters are ignored. With AWA enabled, we have 2 actions available for agents on Workspace. We would like to show you a description here but the site won’t allow us. Make it easy for agents to triage, act on, and resolve requests on the go. Capture all install base data including location, install date, open cases, and more in a single view for increased agent efficiency. Step 2: Go to Now Experience Framework -> Actions and Events -> Action bar Declarative Actions and create a new. Transform the impact, speed and delivery of IT. field and select the delivery date of your choice. Click the button in the Workspace header to edit the components. If not, please add the same. Click the number in the Open P1 Incidents component to open a list of records. >. Risk Management helps organizations to identify high-impact risks, improve risk-based decision-making, and reduce reaction time from days to minutes. Ask questions, give advice, and connect with fellow ServiceNow professionals. Key Features of . For Agent Workspace, this API supports interaction tab management. 1. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. The easy-to-navigate, multi-tab interface enables you to efficiently oversee and resolve multiple incidents, problems, and change requests. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. Mega Guru. Quebec. Protect your business with software license management by embedding SAM into the. Select UI Action in the middle pane as the file type then click the Create button. Try to resize columns by dragging the separator Expected Behavior: Columns should be resizedMigrate to CSM Configurable Workspace - Product Documentation: Tokyo - Now Support Portal. Release or Environment. Deliver. Technically, there are now 2 agents attending to the same chatOpen Agent Workspace from the Application navigator module Loading. This article details the steps to make use of Advanced Work Assignment to route work items to agents in Agent Workspace based on the needed skills. Workspaces include everything agents need to find, research, and resolve issues. In Agent workspace,under Change Module 'My Approvals' is not present, this cause Change Approvals difficult to approve the Change Request Steps to Reproduce In Agent workspace - Create a Normal ChangeIn Agent workspace, while creating own custom list, on selecting reference field for example "Assignment group" it is not showing complete choice values. Predictive Intelligence requires an additional. Teams are ableDownload ServiceNow Agent and enjoy it on your iPhone, iPad, and iPod touch. For Agent Workspace, this API. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated. Adoption of the Virtual Agent can be measured with KPIs such asDocumentation Find detailed info about ServiceNow products, apps, features, and releases. Manage alert lists in Workspace lists that are specific to Event Management alerts in Workspace are provided in the base system and are located in the Lists panel. ServiceNow's recommendation is that any new workspaces are created using a Configurable Workspace as it begins to deprecate Agent Workspace ahead of March 2024. GlideAgentWorkspace (g_aw). Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. transcripts in their workspace alongside customer data and case details for improved customer service. Source, negotiate and procure goods and services effortlessly. PROCEDURE : 1. There will be three sections in the Details, Case, Comments and Related Search Results. ServiceNow's Agent Workspace is an all-in-one application designed to increase the efficiency of agents. Impact Accelerate ROI and amplify your expertise. This happens when a user first time tries to access it. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. Control the display of agent names and avatars in the chat window. platform_ml, and com. By default, the short description keywords (that are existing or dynamically provided by the user) are searched to show any relevant existing data. Cause. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. (Paris - AWS Connect) Now on. The update adds gen AI capabilities. On platform UI when an Incident is set to On Hold - Awaiting Caller, the Additional Comments field becomes mandatory and the Post button is hidden. ServiceNow® Predictive Intelligence is available with ServiceNow® Agent assist by activating the com. Control the display of agent names and avatars in the chat window. Service representatives can use the CSM Agent Workspace to interact with customers, reply to inquiries, and resolve issues. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. Click Manager Workspace. ServiceNow supports the following workspaces: Agent Workspace for Configuration Management Database (CMDB) Agent Workspace for CMDB provides an easy-to-navigate interface. ServiceNow This course demonstrates the Agent Workspace view and how a case can be created from Agent Workspace by agents. Agent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer. It can be one of Default View, Workspace or a custom view. Highlight list fields not working when "Wrap List Text" is enabled in Workspace settings Steps to Reproduce Navigate to Workspace Experience > Administration > Highlighted Values and click New. Transform manual tasks and mundane work into digital workflows. Login here. Leveraging complete Agent Workspace view to enable Portal side functionalities being available to staff/agents. Reduce customer effort and improve your bottom line. We’re at a unique moment in business history. You will choose which app shell your experience will use when creating the experience, but an experience can only have a single app shell. Skip to page content. - Open Agent Workspace. ServiceNow Agent Workspace allows you to create your own workspace to simplify your organization’s workflow of custom tasks. Skip to page content. Automated Test Framework in the Now Platform automates regression testing of customizations before deployment within and across your ServiceNow instances. Please check with your Citrix sales or channel partner for more information. Configure the UI Action. . Agent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer questions and resolve customer problems. Navigate to cases >> All from lists and open any case by clicking Command+Click 3. Build My First App Engine Studio ApplicationConfiguring a Workspace. Increase productivity Solve issues faster with everything you need in one place. Drag and drop the PA indicators or containers. ServiceNow Learn more about ServiceNow products and solutions. Open Agent Workspace. Certain content is no longerYou can grant access to workspace for specific role users by creating the acl or changing the existing acl. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Login here. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps,. When copying the URL of a list and opening it in a new tab in Agent Workspace, the Save As button does not show up Steps to Reproduce In Agent Workspace for a Quebec instance, navigate to Lists > IncidentsAgent Workspace: Issue when typing in a field (e. Monitor case status and completions in a central workspace. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. 2. Learn how expanded hyperautomation tools and modern design on the latest release of the ServiceNow Platform help companies accelerate productivity and digital transformation. Obtén respuestas a las preguntas y descubre cómo ServiceNow puede ayudarte a transformar la empresa con flujos de trabajo digitales modernos. — Nov. 4) Navigate to Agent Work Space >Agent Workspace Home. With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. 6) Click on "Add new Interaction". Sign in for more! There's more content available only to authenticated users Sign in now Sign in nowIn Agent Presence History table, some Agents state being set to "Offline" by "admin"The ServiceNow Agent Workspace interface consists of three panels. The landing page provides an overview of outages, service announcements. 3) Activate the "Agent Chat" plugin. CSM workspace form features. Agent Workspace for CSM makes it easy for agents to efficiently manage multiple cases, accounts, customers, and consumers. This article helps in understanding the browser settings for desktop notifications and audio alerts for incoming and conversational chats on agent workspace. Workforce Optimization. Special characters like underscores (_) are removed. ServiceNow's Agent Workspace is an all-in-one application designed to increase the efficiency of agents. Important: It is recommended to use Service Operations Workspace , which is a. Agent Workspace Enhance agent productivity withIn a new browser tab, go to the Teams Rooms Pro Management portal and go to Settings. Description. Predict issues, prevent impact and automate resolution with AIOps. Virtual Agent Improve the self-service experience with conversational guidance using a chatbot. CreateThis quick tutorials should explain how to add a new declarative action (DA) to your workspace action bar that opens a page in a new tab. Improve agent efficiency with a single workspace built to facilitate resolutions. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests, and to improve customer experience with IT Service Desk. Lists are not rendered/ shown in Agent Workspace - Support and Troubleshooting > Knowledge Base > Login here. Agent Workspace General FAQs - Support and Troubleshooting - Now Support Portal. Start your ServiceNow journey by joining us the 2nd Wednesday of each month for an introduction to ServiceNow resources. When using a lookup value on agent workspace, the back-end has values retrieved, but the lookup list is empty, for example for the assignment group on incident. In the Filter… field, enter the text UI OR select Server Development from the categories in the left-hand pane. Keep your hybrid workforce engaged and. 1. A new generative AI capability, Now Assist for Virtual Agent delivers conversational experiences and automates workflows. All Workspace enable agents to find issues, solve them, and communicate the solutions to requesters. For employees, the conversational AI chatbot within their Teams workspace offers self-service troubleshooting for common requests, which frees up help desk agents to focus on more complex or urgent issues. Features. Skip to page content. Service Operations Workspace is available with these ServiceNow products. Key feature. We have requirement to create a new list action button on HR Agent Workspace and when we select HR Cases from list view, upon click of that newly created button a dialog box should appear with assigned to field to select, so that the selected. Known synonyms are applied. ServiceNow UI Builder creates workspaces with a single builder. IT Service Management. With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. If you are currently using CSM Agent Workspace and want to migrate to CSM Configurable Workspace,The portal app shell can add a header and footer to your rendered experience pages whereas the workspace app shell would add a header and other components similar to agent workspace. There might be a need to display more than 5 if a service channel record has more thanDynamic Translation not working/visible in agent workspace: Log in to the instance. The easy-to-navigate, multi-tab interface enables you to efficiently oversee and resolve Workspaces. Impact Accelerate ROI and amplify your expertise. Select UI Action in the middle pane as the file type then click the Create button. All. Basically acl's Loading. Contextual Search in ITSM Virtual Agent Topics that leverage Contextual Search and Request Catalog Item topic blocks and are duplicated from the Global scope now work without any errors because they are made accessible. March 22, 2023. Learn More. Learn More. ServiceNow Store. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. Steps to Reproduce 1) Open assignment_groupCreate a software model in the Software Asset Workspace to add product details that are used to connect software rights you purchased with software installations discovered on your system. Expected : Actual:The ServiceNow Agent Workspace is a configurable user interface that gives agents a fully integrated, intuitive user experience. The Workspace application aims to give quick access to agents, answer. As the documentation notes: "When you open a record, Agent Customer Service Management Configurable Workspace. In this section of the exercise, you will update the filter on the List - Simple element so the signed in user only sees their To Do records. This article details the steps to make use of Advanced Work Assignment to route work items to agents in Agent Workspace based on the needed skills. Instead of using a default value for parent field, create an onLoad client script to set the parent field. On Agent workspace "My Lists" , the list saved with name "%" is not displayed and list actions on that list are also not displayed. The Agent workspace is designed keeping in mind the use cases of an agent persona who would want to have access to the various tabs (sections) on a record simultaneously and the design helps reducing the need to scroll up and down constantly to do so. The timeline ribbon cannot loading on agent workspace after setup new Ribbon record on Agent Workspace Form. Analyze capacity and gain a real-time view into space utilization and workplace services. Configure Agent Chat to enable customers to ask questions and receive information by chatting with a live agent. Create and customize workspace pages with a single builder. The way to develop the process is with ServiceNow Process Automation Designer (PAD). Cause. Click paperclip on the right forAsk questions, give advice, and connect with fellow ServiceNow professionals. 4389. Click the number in the Open P1 Incidents component to open a list of records. Skip to page contentSLA data keeps loading in Agent Workspace widget - Support and Troubleshooting - Now Support Portal. Deliver personalized experiences that engage teams and supercharge productivity with the new collaborative workspaces on Next Experience. We would like to show you a description here but the site won’t allow us. Ask questions, give advice, and connect with fellow ServiceNow professionals. in ITSM forum 04-10-2023If we have a custom agent workspace configured, The Compose Email form is not rendered exactly same as that of the OOB agent workspace. SANTA CLARA, Calif. Learning Build skills with. Skip to page content. Cause For customers switching over to Agent Workspace, Client Scripts will not work the same the way as it works in native UI. Financial Services Operations;. Navigate toUse the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. In a new browser tab, go to the Teams Rooms Pro Management portal and go to Settings. Partner Grow your business with promotions, news, and marketing tools. Open Agent Workspace. Learning Build skills with instructor-led and online training. Skip to page content. Special characters like underscores (_) are removed. Create and track milestones for projects, demands and epics with improved tools and visibility. The 'Checklist' is not showing on Agent Workspace view is because the 'checklist' is a UI-Macro and Agent Workspace does not support macros. Another Step Forward for Citrix Workspace. View Docs. In Agent workspace, 'Additional Comments' is visible as default input option on form load and user need to select 'Work Notes' from dropdown manually. Deletion of a user record can cause a cascade effect that affects form layouts. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. Agent Workspace: Attachment - Attachments are not copy into Incident from Interaction:. Any. Table: Incident. - The landing page should show a Count report, click on the number. If you want to change the view of the incident workspace form. Rather than requiring users to load several applications onto their supported iOS and Android devices, users access the mobile experiences through a standard ServiceNow mobile application. Starting in the Orlando release, you can customize the look of agent workspace with your company's logo and up to two brand colors. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Known synonyms are applied. list, locate a record with a column to open the record in a new tab. Check if the user is affected by this PRB1332000. Reimagine always-on technology services enabled by automation. Special characters like underscores (_) are removed. Using the following resource as a reference, when configuring the chat to work with Agent Workspace and trying to access the chat from the VA Chat window in Portal, you get a message in grey saying "No Chat Agent currently available" Agent Chat in Service Portal without Virtual Agent; Configure Agent Chat for Agent Workspace; CauseFeatures of Service Portal Intuitive, modular design Create and configure engaging and robust self-service experiences with a user-friendly interface. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. Key feature. 4. Service Operations Workspace Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. ServiceNow commissioned research on how AI will affect the skills of the future. This article helps in understanding the browser settings for desktop notifications and audio alerts for incoming and conversational chats on agent workspace. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. snc. Transform manual tasks and mundane work into digital workflows. Transform manual tasks and mundane work into digital workflows. In Studio, click the Create Application File button. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. contextual_search, com. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. Agent Workspace became available with New York release, but configuration options were very limited at that time. Utah is built to help organizations future‑proof their businesses and drive outcomes faster in the face of. Define, track and monitor a project from start to finish in a single location. IT Operations Management. Agent workspace notification Note: there is an expected limitation to this functionality - Conversation audio alerts do not work in legacy workspace unless you are focused on the inbox tab. Sys ID of the record to open. this to track: the adoption and quality of the Virtual Agent, and the business impact on cost savings and customer satisfaction. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents. Verify whether the activity stream [Activities (filtered)] is added on the form. Automate and connect anything to ServiceNow. Configure the UI Action. When you open the same record from Workspace list view, Compose/Activities. Discover Solution Watch Video. The CMDB Workspace plugin adds the following to Agent Workspace: CMDB list category and associated filtered lists. Service Operations Workspace. The 'Journal' field type is not supported in Agent Workspace. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Easily discover, install, and configure ServiceNow solutions with ServiceNow’s Admin Center. Click the Submit button. One type of experience is a Workspace, which is a dashboard to interact with application data. If we have a custom agent workspace configured, The Compose Email form is not rendered exactly same as that of the OOB agent workspace. Process Automation Designer is another way to configure a flow in ServiceNow, such as Workflow Editor or Flow Designer. How search works: Punctuation and capital letters are ignored. If you are using " UI Builder for Agent Workspace for HR Case Management", it would directly take you yo the HR Agent Workspace to configure, if you are using UI Builder, then Search for "HR Agent Workspace" from the experiences, like below: 3. Known synonyms are applied. NOTE: If your PDI automatically opens App Engine Studio, you need to change the user role used to access the PDI. FEATURED PRODUCTS. Clicking on a pdf file in Agent Workspace displays Preview not available Steps to Reproduce Go to Agent Workspace Home 2. GlideAgentWorkspace (g_aw). login any OOB instance with Paris or any other versions 2. Use automation and digital workflows to feed critical asset data to the business. Sign in for more! There's more content available only to authenticated users. Steps to Reproduce 1. Build My First App Engine Studio ApplicationConfiguring a Workspace. Customer Service Management Configurable Workspace. Agent Workspace can not preview excel, word , ppt files, it throws errors "The file type is currently not supported" - Support and Troubleshooting Knowledge Base Support and Troubleshooting (Knowledge Base) Agent Workspace not showing Activities section - Support and Troubleshooting - Now Support Portal. The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. Log into any Rome instance and go to Agent Workspace 2. NOTE: The Suggestion Box application is used throughout this learning module to describe the concepts behind creating a Workspace. Learning Build your skills with instructor-led and online training. Back. ServiceNow® Service Owner Workspace provides a premium Service Portfolio Management experience. Known synonyms are applied. Close the Agent Workspace browser tab. Do more with HR Service Delivery. Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads. 7) Repeat step 2 and activate the "Alert Intelligence" plugin. How search works: Punctuation and capital letters are ignored. SLA info loading endlessly in Agent Workspace for certain users on an incident record. Setting up HR Service Delivery Agent Workspace - Product Documentation: Tokyo - Now Support Portal. Agent Workspace Enhance agent productivity withHow search works: Punctuation and capital letters are ignored. How to get Service Operations Workspace. 72. Special characters like underscores (_) are removed. - Now Learning. Store Download certified apps and integrations that complement ServiceNow. Virtual Agent Improve the self-service experience with conversational guidance using a chatbot. Find detailed information about ServiceNow products, apps, features, and releases. Figure 2: Initiate TeamViewer Unattended Connection with one click from. Known synonyms are applied. If you are using " UI Builder for Agent Workspace for HR Case Management", it would directly take you yo the HR Agent Workspace to configure, if you are using UI Builder, then Search for "HR Agent Workspace" from the experiences, like. When using a lookup value on agent workspace, the back-end has values retrieved, but the lookup list is empty, for example for the assignment group on incident. Loading. Combine HRSD with other products and apps to create a powerhouse employee experience platform. AI Search is available with the Now Platform ®. San Diego EA Hot Fix 2 : Known Errors This article presents notable known errors in San Diego EA Hot Fix 2, grouped by severity and organized by category. Learning#15: Auto Populate Email ID from Field "Requested For" in Catalog Form. Now coming to the agent's side there are some configurations that need to be done on the workspace as well. Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. Unified service center Deliver a unified, multi-department portal to keep employees engaged, productive, and informed. Update the list filter. Loading. Role required: admin Ensure that In Agent workspace, when typing words on the description field continuously with little speed, the letters are missing and starts flickering. Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. Case navigation and management become a lot easier by enabling agents to handle multiple records of several types in one single tab/window of their web browser. Explore Platform. The ServiceNow Agent Workspace application is designed to increase efficiency and speed up issue resolution with machine learning suggestions, preemptive alerting, and live updates. Skip to page contentUsing ITSM Agent Workspace - Product Documentation: Utah - Now Support Portal. To create a Workspace, click the Add icon for Experience on the App Home tab. This article is a supplement to the ServiceNow documentation. . Navigate to agent workspace that has a custom record. That is expected given the fact that Agent Workspace runs mostlyServiceNow Agent Workspace. A new tab opens showing the title of the record as the tab title. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps,. . Agents have ongoing visibility into the status of issues assigned to middle and back-office teams for resolution. Introduction. Chat from service portal using Virtual Agent. The Activity Stream in the Agent Workspace does not show up. The easy-to-navigate, multi-tab interface enables you to efficiently oversee and resolve. Known synonyms are applied. Dig deeper into Dispatcher Workspace. It displays the message : "This form has not been configured for Workspace. In Agent Workspace chat, when using the "Transfer to Queue" quick action, currently it only displays 5 active queues. Streamline and manage software assets with a single-architecture SAM solution. As the customer reaches out with a question or issue in need or resolution, a support agent will create a new case. Instructions.